This English version is provided for information. In case of any discrepancy, the Turkish version prevails.
1. Delivery area
We currently ship to addresses within Türkiye only. We do not ship abroad.
2. Shipping cost
Shipping is free on orders of TRY 1,500.00 or more. The shipping fee and any cash-on-delivery service fee are shown separately in the cart and at checkout, as part of the total, before you confirm your order. No extra shipping charge is requested after the order is confirmed.
3. Payment methods
Accepted payment methods: credit/debit card (3D Secure).
- Credit/debit card: payments are taken with 3D Secure through the payment institution [to be set in settings], authorised by the Central Bank of the Republic of Türkiye under Law No. 6493. REGAS CRAFT never sees or stores your card details. Instalment options available for your card, including any instalment charge, are shown at checkout.
- Bank transfer: our bank details appear on the order confirmation page and email. Simply quote your order number. Payment must reach us by the deadline stated in the order confirmation; orders not paid in time are cancelled and you are notified.
- Cash on delivery: available only when offered at checkout and for the selected delivery method. Any cash-on-delivery fee is shown separately in the total.
4. Handling time
- In-stock items: paid orders placed before 14:00 on business days ship the same day; later orders ship on the next business day.
- Personalised items: made to order; the production time stated on the product page (usually 1–5 business days) is added.
- Bank transfer orders: processing starts once payment is received.
- Saturdays, Sundays and public holidays are not business days.
5. Delivery time
Parcels are usually delivered within 1–3 business days of dispatch; this may be longer in peak periods and some districts. The date shown on product pages is an estimate.
In all cases we deliver within 30 days of your order. If we fail to do so, you may terminate the contract and we will refund everything you paid, including delivery costs, with statutory interest within 14 days of receiving your notice (Distance Contracts Regulation art. 16).
6. Carrier and tracking
Orders are shipped with our contracted carrier; the delivery method you choose is shown at checkout. Once your order ships, you receive the tracking number by email and SMS, and you can also follow it on the “Track Order” page or in your account.
7. On delivery: damaged, missing or wrong items
- We recommend checking the outer packaging on delivery. If the parcel is crushed, torn, wet or opened, please ask the courier to record a damage report; you may also refuse the parcel.
- Your rights are preserved even if no report was recorded or you notice the damage after opening the parcel. Just tell us as soon as possible after delivery, with photos, at info@regascraft.com or through your account.
- REGAS CRAFT is responsible for loss or damage until the item is delivered to you or the person you designate (Regulation art. 17). Damaged, missing or wrong items are replaced or refunded with all shipping costs paid by us.
8. Failed delivery
If the courier cannot reach you, they leave a notice and hold the parcel at the branch for the period set by the carrier. When an uncollected parcel returns to us, we contact you:
- We can resend it. If a delivery has to be repeated because of an incomplete or incorrect address, the shipping fee may be charged with your prior approval.
- If you no longer want the order, this is treated as withdrawal and your payment is refunded under our Returns & Exchanges terms.
9. Contact
For anything about shipping and delivery: info@regascraft.com · +90 505 818 86 88 (Mon–Fri 09:00–18:00, Sat 10:00–16:00).
Last updated: 31 October 2026 · Version 2
