Returns & Exchanges

This English version is provided for information. In case of any discrepancy, the Turkish version prevails.

In short: you can withdraw within 14 days of delivery without giving a reason · returns with our carrier are free · refunds are made within 14 days · personalised items are excluded from withdrawal, but your statutory rights for defective goods always apply.

1. Right of withdrawal

You may withdraw from the contract within 14 days of delivery, without giving any reason and without penalty (Law No. 6502 art. 48, Distance Contracts Regulation art. 9). If one order is delivered in several parcels, the period starts on the day you receive the last item. You may also withdraw before the order reaches you.

2. How to notify us

Any clear statement made within the period is enough:

1. My Account → Orders → “Request a return” for the relevant order. We confirm receipt of your request by email.
2. An email to info@regascraft.com quoting your order number.
3. A written notice to Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri.

You may use the model withdrawal form at the end of this page, but you do not have to. Guest customers can notify us by email.

3. Sending the item back and return shipping costs

• Please send the item back within 14 days of your notice (Regulation art. 13).
• Our designated return carrier is [to be set in settings]. When you ship with the return code we provide, the return shipping cost is paid by REGAS CRAFT — you pay nothing (Regulation art. 12/5).
• If this carrier has no branch where you are, we arrange collection from your address at no extra cost.
• If you choose to send the item with a different carrier, that shipping cost is yours and the refund period starts when the item reaches us.
• Pack the item so it is protected in transit — ideally in its box, with any accessories — and write your order number on the parcel. You do not need to return the paper invoice.
• For purchases invoiced to a company (VAT-registered buyer), a return invoice must be issued.

4. Refunds

• Everything you paid, including delivery costs, is refunded in one payment and free of charge within 14 days of the item being handed to our designated return carrier (Regulation art. 12). If you withdraw before the item is shipped, the period starts when we receive your notice.
• Card payments are refunded to the card used. For instalment purchases too, the card issuer adds the full refund to your available limit in one go; the time it takes to appear on your statement depends on your bank.
• Bank transfer and cash-on-delivery payments are refunded to an IBAN in your name that you provide.
• If you return part of an order, basket-level discounts are apportioned to the returned item. If you withdraw from the whole order, all payments — including delivery, gift wrapping and other extras — are refunded.

5. Condition of the item

You may examine the item as you would in a shop. You are not liable for changes or deterioration resulting from use in line with its function, technical features and instructions (Regulation art. 13/2). If we find damage beyond that (e.g. cuts, stains, heavy wear), we will show you photos and explain any claim for loss of value under general law.

6. Personalised items

Items personalised with a name, initials, a date or custom text cannot be returned under the right of withdrawal. Under article 15/1-b of the Distance Contracts Regulation, goods made to the consumer’s specifications or personal needs are excluded. Personalisation is optional and this is shown clearly on the product page and at checkout. Non-personalised items in the same order remain returnable. Details: Personalised Products Terms.

7. Defective, damaged or wrong items

• For defective items (including personalised ones) you may choose one of your statutory remedies under article 11 of Law No. 6502: termination with a refund, a price reduction, free repair or replacement. Repairs and replacements are completed within 30 business days at the latest.
• Defects appearing within six months of delivery are presumed to have existed at delivery; liability for defective goods lasts two years from delivery (Law arts. 10 and 12).
• Tell us with photos at info@regascraft.com or through your account. All shipping costs, both ways, are paid by us.
• The natural characteristics of genuine leather (grain, tone variation, natural marks) are part of its character and are not defects in themselves; faults in stitching, cutting, materials or hardware are.

8. Exchanges

Exchanges are a courtesy, not a legal obligation. The quickest way to change colour or model is to return the item free of charge under your right of withdrawal and place a new order. Depending on stock, you can contact us for a direct exchange; the shipping terms will be confirmed in our reply.

9. Cancelling before dispatch

You can cancel orders that have not yet shipped from your account or by writing to us; your payment is refunded within 14 days of receiving your request. For personalised items already in production, see the Personalised Products Terms.

10. Model withdrawal form

To: REGAS CRAFT Deri Ürünleri — Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri — info@regascraft.com

I hereby give notice that I withdraw from my contract for the sale of the following goods.

• Order date / date of delivery:
• Order number:
• Item(s) withdrawn:
• Price of the item(s):
• Consumer’s name:
• Consumer’s address:
• For bank transfer or cash-on-delivery orders, the IBAN for the refund (with the account holder’s name):
• Consumer’s signature (only if sent on paper):
• Date:

Last updated: 31 October 2026 · Version 2