Preliminary Information Form

This English version is provided for information. In case of any discrepancy, the Turkish version prevails.

This form informs the Buyer before the distance sales contract is concluded, as required by article 48 of Consumer Protection Law No. 6502, articles 5 and 6 of the Distance Contracts Regulation and article 3 of E-Commerce Law No. 6563. The information in this form is an integral part of the Distance Sales Agreement.

1. Seller

Legal name: REGAS CRAFT Deri Ürünleri
Brand / trading name: REGAS CRAFT
Address: Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri
Phone: +90 505 818 86 88
Email: info@regascraft.com
Registered e-mail (KEP): [to be set in settings]
MERSIS number: [to be set in settings]
Tax office / tax number: [to be set in settings] / [to be set in settings]
Website: https://regascraft.com

You can also use the contact details above for complaints and requests; there is no separate complaints line. Opening hours: Mon–Fri 09:00–18:00, Sat 10:00–16:00.

2. Buyer

Name / company: [completed at checkout]
Delivery address: [completed at checkout]
Phone / email: [completed at checkout] / [completed at checkout]
Billing details: [completed at checkout]

3. Key characteristics of the products

[completed at checkout]

The leather type, colour, dimensions and other key characteristics are on the product page; your personalisation text is in the order summary. Because genuine leather is natural, texture and tone may vary.

4. Total price and additional costs

Subtotal: [completed at checkout]
Discount: [completed at checkout]
Shipping: [completed at checkout]
Extras (gift wrapping, cash-on-delivery fee, etc.): [completed at checkout]
Total (all taxes included): [completed at checkout]

Prices are in Turkish lira and include VAT. Shipping is free on orders of TRY 1,500.00 or more. For card instalments, any instalment charge is shown at checkout. No other costs are charged, and there is no extra charge for using the means of distance communication.

5. Payment

Payment method: [completed at checkout]. Accepted methods: credit/debit card (3D Secure).

Card payments are taken with 3D Secure through the payment institution ([to be set in settings]) authorised under Law No. 6493; REGAS CRAFT never sees or stores your card details.
Bank transfer orders are processed once payment is received; if payment is not made by the deadline in the order confirmation, the order is cancelled.
Cash on delivery is available where offered at checkout.

6. Delivery

Items are shipped to [completed at checkout] with our contracted carrier. We ship only to addresses in Türkiye.
In-stock items ship the same day for paid orders placed before 14:00 on business days, otherwise on the next business day; for personalised items the production time stated on the product page is added. Delivery by the carrier usually takes 1–3 business days.
Delivery never exceeds 30 days from the order date. If it does, you may terminate the contract and receive everything you paid with statutory interest within 14 days.
The Seller bears the risk of loss or damage until delivery. Details: Shipping & Delivery.

7. Right of withdrawal

You may withdraw within 14 days of the day you receive the item, without giving a reason and without penalty; you may also withdraw before delivery.
Notice: the return request form in your account, an email to info@regascraft.com or a written notice to Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri. You may use the model withdrawal form on the Returns & Exchanges page.
Send the item back within 14 days of your notice. Designated return carrier: [to be set in settings]. When you ship with the return code we provide, the return shipping cost is paid by the Seller. If the carrier has no branch near you, we arrange free collection. If you choose another carrier, that cost is yours.
Everything you paid, including delivery, is refunded in one payment to your payment instrument within 14 days of the item being handed to the return carrier.

8. Items without a right of withdrawal

Items personalised with a name, initials, a date or custom text cannot be returned under the right of withdrawal (Distance Contracts Regulation art. 15/1-b: goods made to the consumer’s specifications or personal needs). Personalisation is optional; items you do not personalise remain returnable. Your rights regarding defective goods also apply to personalised items. Details: Personalised Products Terms.

9. Defective goods and complaints

For defective items you may choose a refund, a price reduction, free repair or replacement under article 11 of Law No. 6502; all shipping costs for defective items are paid by the Seller. Complaints can be sent to info@regascraft.com or +90 505 818 86 88 and are answered within three business days.

10. Dispute resolution

Within the monetary limits set annually by the Ministry of Trade, you may apply to the consumer arbitration committee at your place of residence or where the transaction took place; above those limits, to the consumer court, after first applying to a mediator as required by article 73/A of Law No. 6502. Arbitration applications can also be made through e-Devlet (TÜBİS).

11. How the contract is concluded (transaction guide)

Choose the product and any colour or options; enter your personalisation text if you wish and check the preview.
Add it to your bag. In the bag you can change quantities, remove items and add a coupon or gift wrapping.
At checkout, enter your contact, delivery and billing details and choose the delivery and payment methods.
Check the items, addresses and total in the order summary. You can correct input errors in the relevant fields, or by going back to your bag, before confirming.
Read and accept this form and the Distance Sales Agreement.
Pressing “Place order” creates an obligation to pay. For card payments your bank’s 3D Secure check opens.
When we receive your order, a confirmation page is shown and an order confirmation is sent without delay by email (and SMS).

The agreement and this form are emailed to you with the order confirmation; members can view them in their order details and guest customers via the order tracking link. The Seller keeps these records for at least three years. Rules on your personal data are in the Privacy Notice and Privacy Policy. The contract language is Turkish.

12. Confirmation

The Buyer confirms having read and obtained the information in this form before concluding the contract and having confirmed it electronically. This information may not be changed unless the parties expressly agree otherwise.

Date: [completed at checkout]

Last updated: 31 October 2026 · Version 2