This English version is provided for information. In case of any discrepancy, the Turkish version prevails.
1. Parties
1.1. Seller
- Legal name: REGAS CRAFT Deri Ürünleri
- Brand / trading name: REGAS CRAFT
- Address: Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri
- Phone: +90 505 818 86 88
- Email: info@regascraft.com
- Registered e-mail (KEP): [to be set in settings]
- MERSIS number: [to be set in settings]
- Tax office / tax number: [to be set in settings] / [to be set in settings]
- Website: https://regascraft.com
1.2. Buyer
- Name / company: [completed at checkout]
- Delivery address: [completed at checkout]
- Phone: [completed at checkout]
- Email: [completed at checkout]
- Billing details: [completed at checkout]
2. Definitions
Law: Consumer Protection Law No. 6502. Regulation: the Distance Contracts Regulation, as amended. Site: https://regascraft.com. Personalised item: an item prepared at the Buyer’s request with a name, initials, a date or custom text. Durable medium: email or any similar means allowing the Buyer to store and reproduce information unchanged for an adequate period. Business day: any day other than Saturday, Sunday or a public holiday.
3. Subject
This agreement sets out the rights and obligations of the parties, under the Law and the Regulation, for the sale and delivery of the products ordered electronically by the Buyer on the Site, as described below.
4. Products and price
Order number / date: [completed at checkout] / [completed at checkout]
[completed at checkout]
- Subtotal: [completed at checkout]
- Discount: [completed at checkout]
- Shipping: [completed at checkout]
- Extras (gift wrapping, cash-on-delivery fee, etc.): [completed at checkout]
- Total (all taxes included): [completed at checkout]
- Payment method: [completed at checkout]
4.1. Prices are in Turkish lira and include all taxes. The price and campaign terms valid at the moment the order is confirmed apply.
4.2. The key characteristics of the products (leather type, colour, dimensions, personalisation) are as stated on the product page and in the order summary. Because genuine leather is natural, texture and tone may differ slightly from photos; this is not a defect.
4.3. For card instalments, any instalment charge is shown at checkout and applied by the card issuer.
4.4. If a technical error causes a clearly and obviously wrong price to be displayed, the Seller may cancel the order by notifying the Buyer within three days of becoming aware of it; the full amount collected is refunded within 14 days of the notice.
5. Payment
5.1. Card: payment is taken with 3D Secure through the payment institution ([to be set in settings]) authorised under Law No. 6493. The Seller never sees or stores card details.
5.2. Bank transfer: payment must be made by the deadline in the order confirmation; orders not paid in time are cancelled and the Buyer is notified.
5.3. Cash on delivery: available where offered at checkout; any fee is shown separately in the total.
5.4. If the payment is not authorised or is later reversed by the bank or payment institution, the Seller has no obligation to deliver and any delivered item must be returned to the Seller.
6. Delivery
6.1. Products are shipped with the Seller’s contracted carrier to the delivery address in Türkiye. Delivery to a third person designated by the Buyer counts as delivery to the Buyer.
6.2. In-stock items ship the same day for paid orders placed before 14:00 on business days, otherwise on the next business day. For personalised items the production time stated on the product page is added. In all cases the Seller delivers within 30 days of the order.
6.3. If the Seller fails to deliver within this period, the Buyer may terminate the contract. The Seller then refunds all payments, including delivery costs, with statutory interest within 14 days of receiving the notice (Regulation art. 16).
6.4. If supplying the product becomes impossible, the Seller informs the Buyer in writing or on a durable medium within three days of becoming aware of it and refunds all payments within 14 days of the notice. Being out of stock does not count as impossibility.
6.5. The Seller bears the risk of loss or damage until the product is delivered to the Buyer or the designated person. If the Buyer asks for a carrier other than the one chosen by the Seller, the Seller is not liable once the product is handed to that carrier (Regulation art. 17).
6.6. The Buyer is advised to have the courier record a report for a damaged parcel; the absence of a report does not affect the Buyer’s rights regarding defective goods.
7. Right of withdrawal
7.1. The Buyer may withdraw from the contract within 14 days of the day the product is delivered to the Buyer or a designated third person, without giving a reason and without penalty. For one order delivered in several parcels, the period starts when the last item is received. The Buyer may also withdraw between the conclusion of the contract and delivery.
7.2. Notice of withdrawal may be given through the return request form in the Buyer’s account, by email to info@regascraft.com or in writing to Esentepe Mah. Antalya Sk. No: 6/A, Melikgazi / Kayseri. The Buyer may use the model withdrawal form on the Returns & Exchanges page. Requests made through the Site are acknowledged immediately.
7.3. The Buyer returns the product within 14 days of the notice. The Seller’s designated return carrier is [to be set in settings]; when the Buyer ships with the return code provided, the Buyer bears no return costs — the return shipping is paid by the Seller. If the carrier has no branch where the Buyer is located, the Seller arranges collection at no extra cost. If the Buyer chooses another carrier, that shipping cost is borne by the Buyer (Regulation art. 12/5).
7.4. The Seller refunds all payments, including delivery costs, within 14 days of the product being handed to the designated return carrier (or of the product reaching the Seller if another carrier is used; or of receiving the notice if the Buyer withdraws before delivery), in a manner suited to the payment instrument used, in a single payment and free of charge. For card instalments the card issuer adds the refund to the card limit in one go. Bank transfer and cash-on-delivery payments are refunded to an IBAN in the Buyer’s name.
7.5. The Buyer is not liable for changes or deterioration resulting from use of the product in line with its function, technical features and instructions during the withdrawal period.
7.6. Withdrawal also automatically terminates any ancillary financing contract, subject to article 30 of the Law (Regulation art. 14).
8. Exceptions to the right of withdrawal
Under article 15/1-b of the Regulation, goods prepared to the consumer’s specifications or personal needs are excluded from the right of withdrawal. Items personalised with a name, initials, a date or custom text fall within this exception; this is clearly shown to the Buyer on the product page and at checkout before ordering. Non-personalised items in the same order remain returnable. Rights relating to defective goods also apply to personalised items. Details: Personalised Products Terms.
9. Defective goods
9.1. If the product is defective, the Buyer may, under article 11 of the Law, terminate the contract and return the item, keep the item with a price reduction proportional to the defect, request free repair unless this is disproportionately costly, or request replacement with a defect-free item where possible. Free repairs and replacements are completed within 30 business days at the latest.
9.2. Defects appearing within six months of delivery are presumed to have existed at delivery. Liability for defective goods is subject to a two-year limitation period from delivery (Law arts. 10 and 12).
9.3. All costs of sending and resending defective items are paid by the Seller.
10. Personal data and marketing messages
The Buyer’s personal data is processed as described in the Privacy Notice. The Seller sends marketing messages only with the Buyer’s separate consent, which is not a condition of the contract and can be withdrawn free of charge at any time via the Commercial Message Management System (İYS) or the link in each message. Order and delivery notifications are not marketing messages.
11. Force majeure
Unforeseeable events beyond the parties’ control — such as natural disasters, epidemics, war, fire, general strikes or serious carrier or infrastructure outages — are force majeure. The Seller informs the Buyer immediately. If delivery would exceed 30 days, the Buyer may terminate the contract and the full amount collected is refunded within 14 days.
12. Complaints and disputes
12.1. The Buyer may send complaints to info@regascraft.com, +90 505 818 86 88 or via the request form in their account; complaints are answered within three business days.
12.2. For disputes, within the monetary limits set annually by the Ministry of Trade, the Buyer may apply to the consumer arbitration committee at their place of residence or where the transaction took place; above those limits, to the consumer court, subject to first applying to a mediator as required by article 73/A of the Law. Applications to arbitration committees can also be made online through e-Devlet (TÜBİS).
13. Records and evidence
In disputes, the electronic records of the Seller and payment institutions and email correspondence may be used as evidence under the Code of Civil Procedure; the Buyer’s right to prove otherwise by any means is reserved.
14. Storage and entry into force
14.1. The Preliminary Information Form is an integral part of this agreement.
14.2. After reading and confirming the preliminary information form and this agreement at checkout, the Buyer concludes the contract by pressing “Place order”, knowing that this creates an obligation to pay. The agreement enters into force when the order is confirmed.
14.3. The agreement and the preliminary information form are emailed to the Buyer with the order confirmation and remain available in the order details in the Buyer’s account. The Seller keeps these records for at least three years, and those that are commercial books and documents for ten years.
14.4. This agreement is drawn up in Turkish; in case of conflict with a translation provided for information, the Turkish text prevails.
Seller: REGAS CRAFT Deri Ürünleri · Buyer: [completed at checkout] · Date: [completed at checkout]
Last updated: 31 October 2026 · Version 2
