Frequently Asked Questions
General
Can I place a bulk or corporate gift order?
Yes. Email us with quantity and date for logo or name-engraved corporate gifts and we’ll prepare a quote.
Do you offer gift wrapping?
Yes. Select gift wrap in the cart and add a short note if you like. Prices are not included in gift-wrapped parcels.
Returns
How long do I have to return? Is return shipping free?
Non-personalised items can be returned within the withdrawal period after delivery, no reason needed. Ship with our carrier using the return code we send you and we pay the return shipping. See Returns & Exchanges.
When will I get my refund?
Within 14 days of the item being handed to our carrier with the return code, in one payment to your original payment method. For card instalments the full amount is added back to your limit at once; when it shows on your statement depends on your bank.
Shipping
How much is shipping?
Shipping is free above a certain order value, shown in the top banner and cart. Below that, the fee is shown at checkout.
When will my order arrive?
In-stock items usually ship the same or next business day and arrive within 1–3 business days.
Do you ship internationally?
We currently ship within Türkiye only.
Personalisation
Can I have a name added?
Yes. On personalisable items, enter a name, initials or a short note on the product page. It is applied in our workshop for your order.
When do personalised items ship?
They are made to order and ship after the production time shown on the product page (usually 1–5 business days).
Can I return a personalised item?
Personalised items are excluded from the right of withdrawal under article 15/1-b of the Distance Contracts Regulation. If there is a defect or the text differs from your order, your statutory rights apply: we remake it free of charge or refund you, and we pay the shipping.
Orders & Payment
Which payment methods do you accept?
Credit and debit cards (3D Secure, with instalments) and bank transfer; cash on delivery where offered at checkout. We never store your card details.
Do I get an invoice? Can you issue a company invoice?
An e-invoice is issued for every order and emailed to you. Choose “company invoice” at checkout to enter company and tax details.
Products
Are your products really genuine leather?
Yes. Every piece is handmade from 100% genuine full-grain or top-grain leather. We never use faux or bonded leather.
Why are there small marks and colour differences?
Genuine leather is natural; grain, small marks and tone variations are part of its character and make each piece unique. They do not affect durability.
How should I care for my leather item?
Wipe with a soft dry cloth and apply a neutral leather conditioner 2–3 times a year. Avoid prolonged direct sun or heat; if it gets wet, let it dry naturally at room temperature.
